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Personal Data

What personal data do we process?

Personal data refers to information relating to an individual whose identity is or can be identified. When you browse our website, we may collect your name, phone number, and email address if you choose to fill out the contact form. Additionally, your email address may be collected if you subscribe to our newsletter.

If you make an online purchase, we process the personal data you provide in the purchase form (name, email, phone number, address, VAT number). We also collect your device's IP address each time it connects to the internet. A fixed IP address may be linked to a specific device and may reveal information such as the date and time of your visit, your browser type, and your operating system. HerbalPharmacy365 and its authorized representatives use your IP address to collect aggregated information about how the website is used and how it can be improved.

Why do we process your personal data?

HerbalPharmacy365 processes your data to ensure the proper functioning of the website and in the context of its legitimate interest in maintaining smooth operations.

Newsletter Subscription

If you subscribe to our newsletter, we process your data for informational and marketing purposes based on your explicit consent. You can withdraw your consent at any time by clicking "unsubscribe" in the email or by contacting us directly through the details listed in the "Contact" section.

Online Purchases

When you make a purchase, we process only the data necessary to complete the transaction, based on the legal basis of contract performance. If you are under 18, consent must be given or authorized by a parent or guardian.

Who do we share your data with?

To fulfill the purposes listed above, HerbalPharmacy365 may share your personal data with third-party service providers (e.g., website and social media support companies) and other affiliates. All personnel and partners are authorized and bound by confidentiality and legal obligations.

How do we ensure data processors respect your data?

Data processors working on our behalf are contractually bound under Article 28 of the GDPR to:

  • Maintain confidentiality

  • Not disclose your data without our permission

  • Take appropriate security measures

  • Comply with relevant data protection laws, especially Regulation 679/2016/EU (GDPR)

How does HerbalPharmacy365 protect your data?

We implement appropriate technical and organizational measures to ensure that your data is processed lawfully, securely, and protected from unauthorized access, processing, alteration, deletion, or misuse.

How long is your data retained?

Your data is retained only as long as necessary to fulfill the processing purpose. Once that purpose no longer applies, the data is deleted unless required by law or for the protection of HerbalPharmacy365’s legal rights.

  • Newsletter data is retained until you withdraw your consent.

  • Purchase data is kept for five (5) years for tax compliance. This period may be extended if needed for legal defense.

What are your rights?

Under current legislation, you have the following rights:

  • (a) Right to access your personal data

  • (b) Right to rectify inaccurate or incomplete data

  • (c) Right to erasure ("right to be forgotten")

  • (d) Right to restrict processing under certain conditions

  • (e) Right to data portability in a structured, commonly used, machine-readable format

  • (f) Right to transfer your data to another controller

  • (g) Right to object to data processing under certain circumstances

To exercise your rights, submit a written request to our company. We will respond within one (1) month of receipt. This period may be extended by two (2) additional months depending on the complexity or volume of requests.

In the event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay unless the breach falls under legal exceptions. If you believe your data rights have been violated, you may file a complaint with the Hellenic Data Protection Authority.

Who can I contact with questions or concerns?

For any questions, clarifications, or requests regarding your personal data, please contact us at: herbalpharmacy365@proton.me

What about third-party websites?

Our website contains links to third-party sites for your convenience. These sites operate under their own Terms of Use and Privacy Policies. HerbalPharmacy365 does not endorse or accept responsibility for the content or privacy practices of third-party websites. If you choose to access third-party links, you do so at your own risk.

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